privacy policy

At Musaaf, we attach great importance to the privacy of our users, and we seek to protect their data in accordance with the best practices and approved standards. This policy explains how we collect, use and protect personal data when using the application.

1. Information we collect
When using the Musaaf application, we may collect some necessary information, which includes:

A. Information provided by users

• When registering: (name, phone number, email, password, specialty for service providers, etc.).
• When using the application: such as request data, ratings, inquiries, and any information provided voluntarily.

B. Information collected automatically

• Device data such as phone type and operating system.
• The user's IP address and location data (in case of consent to share the location).
• Usage history, such as login times and services browsed.

2. How do we use information?
We use the information collected to:

• Provide and improve the services available through the application.
• Effectively connect customers with service providers.
• Send notifications and updates related to services and offers.
• Enhancing the security of the application and preventing any illegal or unauthorized use.
• Analyzing user behavior to improve the application experience.
• Communicating with users regarding their inquiries or problems.

3. Sharing data
We do not sell or share user data with third parties, except in the following cases:

• When obtaining explicit consent from the user.
• With service providers when the customer requests a specific service, such as sharing contact information to coordinate the service.
• When complying with legal requirements or responding to orders from competent authorities.
• With service providers who help us operate the application, such as payment services or data analysis, provided that they are committed to data confidentiality.

4. Information protection
We use advanced security measures to protect user data, including:

• Encryption technologies to secure data during transmission and storage.
• Restricting access to data so that it is available only to authorized personnel.
• Periodic review of security measures to prevent any breach or data leakage.

Despite these measures, we cannot guarantee absolute data protection, so users must keep their login information confidential and not share it with any other party.

5. User Rights
Users have the right to:

• Access, update or correct their personal data.
• Request deletion of their accounts and personal data from the application.
• Control privacy settings, such as stopping sharing of geographic location.

To manage your data or submit any privacy requests, you can contact us through the support channels available in the application.

6. Cookies
The application uses cookies and similar tracking technologies to collect data about how the application is used in order to improve the user experience. Users can manage or disable cookies through their device settings.

7. Amendments to the Privacy Policy
We have the right to amend this policy at any time, and users will be notified of any material changes via the application or email. Continued use of the application after amendments is considered an implied acceptance of the new policy.

8. Contact Us
If you have any questions regarding the privacy policy or the way your data is handled, you can contact us.

Musaaf - Your privacy and data security are our priority!